Contact Center Solution
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Contact Center Solution

BTS has fostered strategic partnerships with most contact center technology OEMs and is able to offer best-in-breed solutions. With our knowledge, skill and experience we are able to stitch together various components to offer a seamless experience to our customers' end-customers.

  • Voice - inbound/outbound
  • Self-service solutions
  • Multimedia management
  • Video based contact centers
  • CRM integrations
  • Social media integration
  • Quality/compliance solutions
  • Reporting and analytics
  • Back office automation
  • Packaged applications
  • Work force optimization solutions